ES has been EN 15038:2006 certified since 2011.
EN15038 -Standard for Translation Services and Service Requirements- is the first quality standard developed especially for translation services providers. This standard introduces guidelines related to the key elements of:
- Human resources
- Linguistic competence
- Competency of technical resources
- Project Management
- Customer Relations
- Quality Management
In other words, this standard presents all the criteria for a client to be able to evaluate the service level and the language quality of a language services provider.